Privacy Policy

Last Updated: January 2024

Please read our privacy policy carefully to understand how we collect, use, protect, and handle your personal information.

1. Data Collection

We collect the following information:

Name and contact information
Email address
Contact details
Payment information
Usage data and platform activity
KYC Documents:
- Government-issued ID proof
- Address proof (Bank Statement, Utility Bills)
Selfie Verification:
- Real-time photo verification
- Live video verification (when required)
- Facial recognition data for security

2. Purpose of Data Usage

We use your data for:

Service improvement and optimization
Communication and support
Legal compliance
Fraud detection and prevention

3. Data Sharing

We may share your information with:

Third-party service providers
Business partners
Legal authorities when required

4. Database Tracking

We maintain secure database records of:

User account activities
Transaction history
Platform interactions
Security logs

5. International Data Transfer

Your information may be stored and processed in servers located outside your country. By using our services, you consent to this transfer.

6. Data Access and Update Limitations

Please note the following important restrictions:

User data is based on provided documents and cannot be modified
Users can only update their password
All other personal information changes require document verification
We maintain the right to verify all information updates

7. Age Verification and Account Suspension

Please note the following strict policies regarding age verification:

The platform reserves the right to verify user age at any time
Users must be 18 years or older to use our services
If a user is found to be under 18 years of age, their account will be immediately suspended
Account suspension due to age verification is permanent and irreversible
No appeals will be considered for age-related account suspensions

8. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date."

9. Contact Information

For privacy-related inquiries:

Email: support@doalphin.com